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Incident ResponseServices
Rapid response to security incidents with expert containment, investigation, remediation, and recovery services available 24/7.
Expert Incident Response
When a security incident occurs, every minute counts. Our rapid response team contains threats and restores operations quickly.
Rapid Mobilization
Immediate response within 30 minutes of notification with on-site capability within 4 hours.
Threat Containment
Swift containment strategies to prevent lateral movement and minimize business impact.
Digital Forensics
Comprehensive forensic investigation to determine scope, root cause, and attack timeline.
Malware Analysis
Expert analysis of malicious code to understand capabilities and indicators of compromise.
Evidence Preservation
Legal-grade evidence collection and chain of custody for potential legal proceedings.
Business Recovery
Coordinated recovery efforts to restore normal business operations with minimal downtime.
OurProcess
A proven methodology delivering consistent, high-quality results
Detection & Containment
Rapid threat identification and immediate containment to prevent further damage.
Investigation & Analysis
Forensic analysis to determine scope, root cause, and attack vectors used.
Eradication & Recovery
Remove threats and restore systems to secure operational state.
Post-Incident Review
Comprehensive reporting and recommendations to prevent future incidents.
Response Engagement Models
Choose the engagement model that fits your incident response needs
On-Demand Response
Pay-per-incident model with immediate mobilization when you need us. No retainer required.
- No upfront commitment
- Immediate availability
- Full incident response
- Transparent pricing
Retainer Service
Priority response with guaranteed availability and discounted rates for organizations at higher risk.
- Priority response queue
- Discounted incident rates
- Annual IR planning
- Quarterly tabletop exercises
Comprehensive Coverage
Full incident response insurance with unlimited incidents and proactive threat hunting included.
- Unlimited incidents
- Proactive threat hunting
- Security monitoring
- IR plan development
Response Time Guarantees
Guaranteed response times for rapid incident containment and resolution
First response from incident coordinator
Full incident response team assembled
Team on-site anywhere in Australia
Initial findings and containment status
Included Services
Your Incident Response Team
Highly trained incident responders ready to mobilize 24/7
Incident Coordinator
Primary point of contact and response coordination
Forensic Analyst
Digital forensics and evidence analysis
Malware Analyst
Reverse engineering and threat analysis
Threat Intel Specialist
Attribution and threat actor profiling
Emergency Response Hotline
For immediate incident response assistance, call our 24/7 emergency hotline. Our incident coordinators are standing by to mobilize our response team.
Frequently Asked Questions
Get answers to common questions about our incident response services
How quickly can you respond to an incident?
We provide initial response within 30 minutes of notification. Our team can be on-site anywhere in Australia within 4 hours for critical incidents requiring physical presence.
What types of incidents do you handle?
We respond to all types of security incidents including ransomware, data breaches, malware infections, insider threats, DDoS attacks, business email compromise, and advanced persistent threats.
Do you preserve evidence for legal proceedings?
Yes, all evidence is collected and preserved using legal-grade forensic methods with full chain of custody documentation suitable for legal or regulatory proceedings.
What is included in the final incident report?
Comprehensive report including timeline of events, attack vectors, scope of compromise, technical findings, business impact assessment, recommendations, and lessons learned.
Can you help us prepare for potential incidents?
Absolutely. Retainer customers receive incident response planning, tabletop exercises, playbook development, and regular IR readiness assessments to ensure preparedness.
Experiencing a Security Incident?
Don't wait. Contact our incident response team immediately for rapid containment and recovery.
Call Emergency Hotline